Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We usually process orders within 2-3 business days.
Delivery takes about 3-7 days within Sri Lanka, and 7-15 days for international orders.
You will get a tracking number once your order ships.
To create an account on SareeLanka, go to the My Account page and click on the Register form. Enter your details and submit. You can now log in to track orders and enjoy faster checkout.
You can update your shipping address easily from your account:
Log in to your My Account page.
Go to the Addresses section.
Click the Edit button next to the shipping address.
Enter your new shipping details and save the changes.
After your order ships, you’ll get a tracking number by email. Use it on the courier’s website to see your package status.
If you need help, contact our support team.
No, SareeLanka does not store your credit card details. All payments are securely processed by trusted payment providers to keep your information safe.
Yes, we ship worldwide. Contact us to check if we deliver to your country.
Your order may arrive in multiple packages if you purchase several items or if items are shipped from different locations. We pack each item carefully to ensure it arrives safely. If your order ships in separate packages, you will receive tracking details for each shipment.
If you need to swap an item
Returns and Exchanges
Returns are accepted only if the item is faulty, damaged, or incorrect due to our error. Contact us within 7 days to arrange a return. Returns for other reasons are not accepted. Return shipping is free only if the fault is ours; otherwise, it’s the customer’s responsibility.
If you get the wrong item, contact us immediately. We will arrange a replacement or refund, including delivery charges.
Please notify us right away if your order arrives damaged. We will help you with a replacement or refund at no extra cost.
Send returns to:
SareeLanka Returns
[Your Return Address]
Please contact us before shipping to get return approval and instructions.
You can reach our support team via email at sales@sareelanka.com@gmail.com or call us at +94 75 234 3555. We’re here to help!
Contact us as soon as possible. If the order hasn’t shipped, we can update the address. If it’s already shipped, we’ll help you with next steps.
You can request changes or cancellations within 24 hours of placing the order. After that, the order may already be processing or shipped. Contact us quickly to check.
Yes, you can pre-order sold-out items. Simply place your order, and we will notify you when the item is ready to ship. For updates or questions, feel free to contact us.